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This book will give you the proven tools, resources and strategies that you need to:
1. Clearly understand the needs of the customer and set standards of delivery for those you serve.
2. Make rational decisions in the business that are aligned with the strategy of delivery to the customer.
3. Create the system and framework necessary to communicate processes and guide your organization.
4. Hire extraordinary people who can actually execute this system and accelerate the growth of the business.
The concepts that are discussed in this book are not theory, they are actual real world strategies and programs that I developed over my 20 year career as a management executive.
The key to success in management is not to work harder, it's to put customer based programs in place that are the roadmap your team needs to deliver the right outcome for the customer.
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